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Urgent Care Frequently Asked Questions


How long will I have to wait to be seen? Click to open   

At HealthCare Partners' Urgent Care Centers, we do not make appointments. We see patients on a walk-in basis to treat urgent, non-life-threatening medical needs.

We staff our Centers based on how many patients we believe we'll serve each day and we always try to minimize your waiting time. However, longer waiting times may occur on or around certain holidays, during flu season, and at other peak times.

Please remember that HealthCare Partners can often give you a same-day appointment with your primary care doctor, so it's best to check with your doctor's office first if your urgent medical need happens during office hours. If this is not possible, the Urgent Care Centers are here to help you.

What will happen when my name is called? Click to open   

A nurse will take your temperature and other vital signs, and will ask you some basic questions about such items as your allergies and medications. You will then be asked to wait in the reception area until an exam room is available.

Why would someone who arrived after me be called in before me? Click to open   

Patients may not always be called in the order they arrive. Certain medical conditions require a faster response than others. Some treatments require waiting for exam rooms with special equipment.

On weekends and holidays, younger children may be seen by a pediatrician, so children and adults may be waiting for different doctors, some of whom might be busier than others.

During our busiest times, we may designate certain rooms for seeing patients with simpler problems. These rooms will become available more quickly for appropriate patients.

What kind of insurance do the Urgent Care Centers take? Click to open   

HealthCare Partners' Urgent Care Centers accept most major HMO and PPO plans, as well as cash, checks, or credit cards. Please check with contracted Urgent Care Centers on their accepted health plans and payment methods.

Can I be seen at a HealthCare Partners-owned Urgent Care Center if I'm not a HealthCare Partners patient? Click to open   

HealthCare Partners' Urgent Care Centers see many patients who do not belong to HealthCare Partners or have any regular doctor. If you belong to another medical group and you have HMO insurance, you may need authorization from your medical group to have your visit paid for by your HMO. You do not need authorization to be seen at a HealthCare Partners' Urgent Care Center if you have PPO or EPO insurance, Medicare, or are planning to pay by cash, check, or credit card.

What should I do if I have a life-threatening emergency? Click to open   

If you have a life-threatening emergency, you should dial 9-1-1 or go to the nearest hospital emergency room.